Precision Micro, Inc. Terms & Conditions
specifications and terms of offers are subject to change without notice. Precision
Micro Inc. is not responsible for typographical and/or photographical errors.
Products not manufactured or product labeled by other companies is accompanied
by the original manufacturer warranty. Precision Micro Inc. does not offer any
technical support or sales advice. Customer pays return shipping charges for
all RMA services. Precision Micro Inc. reserves the right to refuse service to
• American Express
• Bill Me Later (need to complete & submit NEW ACCOUNT
• Pre-paid company check, personal check, cashier's check or
money order (Note: Pre-paid methods, including cashier's checks, take slightly
longer to process because all payments must first clear with
the bank due to the risk of fraudulent checks.)
• Please accept our apologies but we do not accept
international credit cards at this time.
• FedEx Express Saver - 3 to 4 business days + 24-48 hours to
process the order.
• FedEx 2Day - Delivery within 2 business days + 24-48 hours
to process the order.
• FedEx Standard Overnight - Delivery within 1 business day +
24-48 hours to process the order.
• UPS Ground - 5 to 7 business days + 24-48 hours to process
• UPS 3Day - 3 business days + 24-48 hours to process the
• UPS 2Day - 2 business days + 24-48 hours to process the
• UPS Red Next Day Residential - Delivery
within 1 business day + 24-48 hours to process the order.
• USPS, Media Mail - Delivery within 2 to 9 business days +
24-48 hours to process the order. (This applies to DVD purchases only.)
• All orders require 24-48 hours processing time before
shipping if inventory is available
• Precision Micro Inc. does not process orders during
• Saturday delivery orders can be arranged. Please call
• Precision Micro Inc. does not guarantee same day shipping.
• Precision Micro Inc. does not offer International/Canadian
shipping options at this time.
• All orders shipped within CA will be charged sales unless a
reseller permit is submitted prior to ship out.
Precision Micro Inc. does not price match competitors.
For your convenience, all of our most current pricing is listed on our
web site and updated in real-time. Prices are non-negotiable.
Precision Micro Inc. does not cross-ship CPUs under any
circumstance. All other items may be cross-shipped if the following criteria is
1. The customer first agrees to purchase the replacement item.
2. The same make/model item is in stock. Return shipping costs
are the sole responsibility of the customer. Return shipping is a service paid to
a shipping courier so they will transport your authorized return to Precision
• Under no circumstance will Precision Micro Inc. cross-ship
merchandise beyond 30 days from the original invoice date.
Sales tax is only required for orders shipping within our
resident states of business. Therefore all orders shipping within California will be charged
applicable sales tax unless you are a reseller and submit a reseller copy.
Electronic Waste Recycling Act
The Electronic Waste Recycling Act ("Act") became
law in California
on January 1, 2005. The primary objective of this law is to initiate a recycling
program for computer products containing chemicals deemed hazardous to the
environment. To fund this program, California
requires retailers and e-tailers to collect, on the
state's behalf, a fee for each product covered by this law. The fee is paid by
the consumer at the time of purchase of the covered product. This fee will be
remitted directly to the state by us and only applies to orders shipped within California.
The types of products that we are required to collect this
recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens,
and other similar video display devices. The actual amount of the recycling fee
will vary, based on the screen size of the product when measured diagonally, as
• Greater than 4" and less than 15" -- $6.00
• Greater than or equal to 15" and less than 35" --
• Greater than or equal to 35" -- $10.00
For more information concerning the scope and details of the
Act, please refer to the California Integrated Waste Management Board's website
at http://www.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic
Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html.
Precision Micro Inc., like other e-tailers,
ships items in the condition they were received from the original
manufacturer/distributor. Precision Micro Inc. does not conduct product testing
before shipping any merchandise.
merchandise unless otherwise indicated may be returned within 30 days from the
original invoice date for a refund. CPUs must be returned within 7 days from
the invoice date for a refund. A return authorization number is required for
all returns. A 15% restocking fee may apply.
Additional deductions may be made for CPU returns to reflect
the current market value. These terms apply to all refunds. Most products are shipped
with a refund/replacement guarantee period unless otherwise noted in the
product listing. Customers must inform Precision Micro Inc. of any order
discrepancy within 7 days from the invoice date so that we may investigate and
resolve the situation accordingly.
Precision Micro Inc. SATISFACTION GUARANTEE - Precision Micro
Inc. offers our customers a 30-day satisfaction replacement or refund guarantee
on all purchases, except:
• 7-day replacement or refund guarantee on all CPUs, including
Open Box processors. All other Open Box merchandise has a 15-day warranty
• For CPUs, the base cost will reflect the current market
value, and the 15% restocking fee will be applied after this adjustment.
If you determine upon inspection that the condition of the
shipping box is satisfactory, an adult is required to sign the shipping
courier's release form to complete delivery. By signing this release, you are
acknowledging and agreeing to Precision Micro Inc.'s Terms and Conditions, understanding
that you cannot return the television to Precision Micro Inc. and that the
condition of the delivery meets your expectations. After delivery, please read
all included documentation and/or contact the manufacturer directly to
determine applicable warranty coverage.
Physical Damage Policy
Physical damage to any product purchased at Precision Micro
Inc. will effectively void warranty coverage. Improper Installation of CPU fans
and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt
or have bent pins are considered physically damaged and cannot be returned for
refund or replacement. Physical damage includes but is not limited to improper
handling and/or any other type of damage sustained by irregular usage. Precision
Micro Inc. encounters bent pins regularly when inspecting physically damaged
CPUs. Forcing a processor into position will not solve an installation problem
and may consequently void any applicable warranty coverage. Intel and AMD will not
accept physically damaged processors back from Precision Micro Inc.. As a result, Precision Micro Inc. will return any
physically damaged CPU back to the customer at the customer's expense.
A 15% restocking fee will be applied to all returns for
refund. Shipping charges are non-refundable. No refunds after 30 days.
Precision Micro Inc. does not offer any sort of technical
assistance. We cannot offer advice on compatibility of items, make product recommendations;
provide technical support or sales advice. We post all of the information the
manufacturer provides us with for your convenience. Please contact the
manufacturer directly for accurate answers to your technical questions or for
additional information or specifications that are not posted at Precision Micro
expect your order to be processed within approximately 24-48 hours, provided
the items are in stock and there are no problems with payment verification. Precision
Micro Inc. does not guarantee same day-shipping. Orders are not processed on
weekends and holidays.
Precision Micro Inc. will rush process your order for an
additional fee provided that the following conditions are met:
• Order is submitted before 12 noon PST.
• Items must be in stock.
• Your transaction and credit card authorization is
successfully completed before 12:30PM PST.
• Your shipping address matches your credit card billing
address (i.e. No alternate ship to address).
• Rush Processing does NOT apply to Pre-Paid Check orders.
Rush Processing Disclaimer: IN ALL CIRCUMSTANCES, PRECISION
MICRO INC.'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE PRECISION
MICRO INC. CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, PRECISION MICRO
INC. WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME
BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH
PROCESSING FEE WILL BE REFUNDED.
Precision Micro Inc. does not sell backordered merchandise.
We will inform you right away if a particular item is back order.
We make every effort to keep all items we sell online in stock or have
them ship from our strategic warehouse. We will never purposely charge a
customer for an item that we do not physically have in stock at the time of
purchase. Occasional inventory discrepancies may occur due to inaccurate inventory
counts or possibly because the last few items on our shelves are damaged and/or
not in a condition that we can in good faith sell to a customer. In that
instance we will refund your credit/debit card for the item, along with any
applicable tax fees and shipping charges.
Precision Micro Inc. will keep you informed of your order
status via e-mail. All tracking information will be emailed to your Precision
Micro Inc. ID once your order has shipped.
Security is our number one priority. All on-line transactions
are sent through our secure server and encrypted with 128-bit technology. Once we
receive your information through the Internet, only trusted, authorized
employees will process the payment to make sure your information is handled
with the utmost level security.
Precision Micro Inc. respects your privacy. We will not under
any circumstances sell or release your information to anyone except as outlined
be used for processing purposes only. The only e-mails you will receive from Precision
Micro Inc. are updates to any recent orders and/or returns.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online
transaction you make will be 100% safe. This means you pay nothing if
unauthorized charges are made to your card as a result of shopping at our
online store. Under the Fair Credit Billing Act, your bank cannot hold you
liable for more than $50.00 for fraudulent charges. If your bank does hold you
liable for any of this $50.00, we will cover the entire liability for you, up
to the full $50.00. We will only cover this liability if the unauthorized use
of your credit card resulted through no fault of your own from purchases made
while using our secure server. In the event of unauthorized use of your credit
card, you must notify your credit card provider in accordance with its
reporting rules and procedures.
request a change to your order provided the order has not already been charged
to your account. Please call 1-951-833-3319 during Precision Micro Inc.'s hours
of operation to request a change to your order. Please have your sales order
(SO) or customer number ready for better assistance. We strongly discourage
sending change order requests via email because it is unlikely we will receive
the message in time to make an adjustment due to the sheer volume of emails we
receive each day.
request than an order be cancelled provided the order has not already been
processed and shipped. Simply call 951-833-3319 during Precision Micro Inc.'s
hours of operation to request an order cancellation. You will receive a credit
for the full amount to your credit/debit card in approximately 1-2 business
days. We strongly discourage sending order cancellation requests via email
because it is unlikely we will receive the message in time to void the order
due to the sheer volume of emails we receive each day.
contact us if you are interested in becoming one of our reseller. We
provide drop ship programs. Call us for details.
Discount volume is available. Please call us to discuss
Precision Micro Inc. strives for accuracy in all item
descriptions, photographs, compatibility references, detailed specifications,
pricing, links and any other product-related information contained herein or
referenced on our website. Due to human error and other determinates we cannot guarantee
that all item descriptions, photographs, compatibility references, detailed
specifications, pricing, links and any other product-related information listed
is entirely accurate, complete or current, nor can we assume responsibility for
these errors. In the event a product listed on our website is labeled with an
incorrect price due to some typographical, informational, technical or other
error, Precision Micro Inc. shall at its sole discretion have the right to
refuse and/or cancel any order for said product and immediately amend, correct
and/or remove the inaccurate information. Additionally, all hyperlinks to other
websites from Precision Micro Inc. are provided as resources to customers
for additional information and/or professional opinion. Precision
Micro Inc. does not assume responsibility for the claims and/or representations
made on these or any other websites.
Precision Micro Inc. is not responsible for changes or
variations in product specifications and/or physical appearance. In the
interest of our customers, Precision Micro Inc. puts forth its best efforts to
ensure that all product information is up-to-date and factual. Unfortunately
there are varying determinates which, although infrequent, could cause the
information on our website to become outdated without our immediate knowledge.
This includes but is not limited to new versions or revisions, color
deviations, retail package alterations and other variations that may be
considered inconsequential by the manufacturer. Precision Micro Inc. relies on
the manufacturer to communicate these differences.
Presently we have no way of alerting customers prior to
purchase in the event the manufacturer fails to do so. Consequently, Precision
Micro, Inc. will not be held responsible for product revision changes.
Precision Micro Inc. Purchase Agreement
By accepting delivery of any product delivered from Precision
Micro Inc. ("Precision Micro Inc."), you ("Customer") agree
to be bound by the terms and conditions listed below. You and Precision Micro
Inc. agree that the following terms and conditions are the exclusive terms
governing the sales transaction between Customer and Precision Micro Inc.. Any attempt to alter, supplement, modify or amend
these terms and conditions by the Customer will be considered a material
alteration of this agreement and, therefore, are null and void. In addition,
these terms and conditions are subject to change at any time, without prior
written notice. Therefore, please check these terms and conditions carefully
each time you place an order with or accept delivery of any goods from Precision
1. PRECISION MICRO INC. SATISFACTION GUARANTEE
Precision Micro Inc. offers our customers a 30-day
satisfaction replacement or refund guarantee on all purchases, except:
• 7-day refund/replacement guarantee on Retail, OEM and Open
Box processors. All other Open Box merchandise has a 15-day warranty period.
All refunds on processors will be subjected to a 15% restocking fee to reflect
the current market value..
T o take advantage of Precision Micro Inc.'s satisfaction
guarantee, the customer must comply with the Product Return Procedure detailed
Any breach of Precision Micro Inc.'s Return Policy Procedure
will result in the loss of Precision Micro Inc.'s refund/replacement guarantee.
Furthermore, all return shipments not in compliance with these
instructions will be rejected.
Product Return Procedure
• To return a product in compliance with Precision Micro Inc.'s
satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA")
number within the guarantee return period for the product (described above).
Please click here to acquire an RMA number. All RMArequests
must be filed online. Precision Micro Inc. will not accept returns without
prior authorization and a RMA number. Once issued, RMA numbers are valid for 15
days within which return products must be received by Precision Micro Inc.. RMA numbers will not be extended or reissued. Customer
should prominently display the RMA number(s) on the shipping label of boxes
containing the returned product.
• Customer is solely responsible for shipping any returned
product to Precision Micro Inc.. Customer agrees to
use only reputable carriers capable of providing proof of delivery and
insurance for the entire value of the shipment. Customer agrees to bear all
shipping and insurance charges and all risk of loss for the return product
during shipment. Customer agrees that all returned products will be 100%
complete, in re-saleable condition, and will include the original packaging
material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
If any component of the returned product is missing, Precision Micro Inc.'s
Return Procedure will be breached and Precision Micro, Inc. may in its sole and
absolute discretion reject the entire return or choose to impose additional
charges against the customer for replacement of the missing component(s).
• Precision Micro Inc. will not refund to Customer the
original shipping charges. In addition, Precision Micro Inc. will assess a 15%
restocking fee against the Customer's account on all returns for refund.
2. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES PRECISION MICRO INC.'S MAXIMUM LIABILITY
IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. PRECISION MICRO INC.
SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN
CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE
PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. PRECISION MICRO INC. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES
AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS
OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT PRECISION
MICRO INC. HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
3. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon Precision
Micro Inc. until it is accepted; Precision Micro Inc. must receive payment
before it will accept an order. Payment for product(s) ordered is due prior to
shipment. Customer can make payment by credit card, or some other method
prearranged with Precision Micro Inc.. You agree to
pay the amount(s) due as specified on the invoice, and you agree to pay
interest on all past-due sums at a rate of 1.5% per month or the highest rate
allowed by law, whichever is greater.
cost for purchase of any product will include shipping and handling charges
shown on the Precision Micro Inc. invoice.
Precision Micro Inc. will arrange for shipment of ordered
product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning
title to the product(s) and risk of loss passes to the Customer upon delivery
to the carrier. Precision Micro Inc. reserves a purchase money security
interest in the product(s) until its receipt of the full amount due. Customer
agrees to allow Precision Micro Inc. to sign appropriate documents on Customer's
behalf to permit Precision Micro Inc. to protect its purchase money security
interest. Title to software will remain with the licensor(s).
All software is provided subject to the license agreement of
the software maker. Customer agrees to be bound by any software license agreement
once the seal on the package is broken. Precision Micro Inc. will advise
Customer of estimated shipping dates, but Precision Micro Inc. will, under no
circumstances, be responsible for delays in delivery, and associated damages,
due to events beyond its reasonable control, including without limitation, acts
of God or public enemy, acts of federal, state or local government, fire,
floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
arising out of or related to these Terms and Conditions or the sales
transaction between Precision Micro Inc. and Customer shall be governed by the
laws of the State of California,
without regard to its conflicts of law rules. Specifically, the validity,
interpretation, and performance of this agreement shall not be governed by the
United Nations Convention on the International Sale of Goods. Precision Micro
Inc. and Customer consent to the exclusive jurisdiction and the exclusive venue
of the State Courts of the State of California,
Riverside County, to resolve any dispute between
them related hereto, and the parities waive all rights to contest this
exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal
theory including contract, tort, equity or otherwise, against Precision Micro
Inc. that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes
invalid, illegal, or unenforceable in whole or in part, such invalidity,
illegality, or unenforceability shall not affect the remaining provisions and
portions of this agreement, and the invalid, illegal, or unenforceable
provision shall be deemed modified so as to have the most similar result that
is valid and enforceable under applicable California law.
The failure of either party to require performance by the
other party of any provision of this agreement shall not affect in any way the
first party's right to require such performance at any time thereafter. Any
waiver by either party of a breach of any provision in this agreement shall not
be taken or held by the other party to be a continuing waiver of that provision
unless such waiver is made in writing.
These terms and conditions, together with Precision Micro Inc.'s
invoice regarding the products ordered by Customer, are the complete and exclusive
agreement between Precision Micro Inc. and Customer, and they supersede all
prior or contemporaneous proposals, oral or written, understandings,
representations, conditions, warranties, and all other communications between Precision
Micro Inc. and Customer relating to the subject products. This agreement may
not be explained or supplemented by any prior course of dealings or trade by
custom or usage.