Precision Micro, Inc. Terms & Conditions

Price, specifications and terms of offers are subject to change without notice. Precision Micro Inc. is not responsible for typographical and/or photographical errors. Products not manufactured or product labeled by other companies is accompanied by the original manufacturer warranty. Precision Micro Inc. does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. Precision Micro Inc. reserves the right to refuse service to anyone.

Payment Methods
Visa
Mastercard
American Express
C.O.D
Bill Me Later (need to complete & submit NEW ACCOUNT INQUIRY FORM)
Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly
longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
Please accept our apologies but we do not accept international credit cards at this time.

Shipping Methods
FedEx Express Saver - 3 to 4 business days + 24-48 hours to process the order.
FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.
FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.
UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
UPS 3Day - 3 business days + 24-48 hours to process the order.
UPS 2Day - 2 business days + 24-48 hours to process the order.
UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.
USPS, Media Mail - Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)
All orders require 24-48 hours processing time before shipping if inventory is available
Precision Micro Inc. does not process orders during weekends.
Saturday delivery orders can be arranged.  Please call to verify.
Precision Micro Inc. does not guarantee same day shipping.
Precision Micro Inc. does not offer International/Canadian shipping options at this time.
All orders shipped within CA will be charged sales unless a reseller permit is submitted prior to ship out.

Price Matching
Precision Micro Inc. does not price match competitors.  For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.

Cross-Ship
Precision Micro Inc. does not cross-ship CPUs under any circumstance. All other items may be cross-shipped if the following criteria is met:
1. The customer first agrees to purchase the replacement item.
2. The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Precision Micro Inc..
Under no circumstance will Precision Micro Inc. cross-ship merchandise beyond 30 days from the original invoice date.

Sales Tax
Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within California will be charged applicable sales tax unless you are a reseller and submit a reseller copy.

Electronic Waste Recycling Act
The Electronic Waste Recycling Act ("Act") became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by us and only applies to orders shipped within California.

The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

Greater than 4" and less than 15" -- $6.00
Greater than or equal to 15" and less than 35" -- $8.00
Greater than or equal to 35" -- $10.00

For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board's website at http://www.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html.

Product Testing
Precision Micro Inc., like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Precision Micro Inc. does not conduct product testing before shipping any merchandise.

Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply.
Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Precision Micro Inc. of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.


Precision Micro Inc. SATISFACTION GUARANTEE - Precision Micro Inc. offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 15-day warranty period.
For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Precision Micro Inc.'s Terms and Conditions, understanding that you cannot return the television to Precision Micro Inc. and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage.

Physical Damage Policy
Physical damage to any product purchased at Precision Micro Inc. will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Precision Micro Inc. encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from Precision Micro Inc.. As a result, Precision Micro Inc. will return any physically damaged CPU back to the customer at the customer's expense.

Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support
Precision Micro Inc. does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations; provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Precision Micro Inc..

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Precision Micro Inc. does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush processing
Precision Micro Inc. will rush process your order for an additional fee provided that the following conditions are met:

Order is submitted before 12 noon PST.
Items must be in stock.
Your transaction and credit card authorization is successfully completed before 12:30PM PST.
Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer: IN ALL CIRCUMSTANCES, PRECISION MICRO INC.'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE PRECISION MICRO INC. CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, PRECISION MICRO INC. WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Back-orders
Precision Micro Inc. does not sell backordered merchandise.  We will inform you right away if a particular item is back order.  We make every effort to keep all items we sell online in stock or have them ship from our strategic warehouse.  We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges.

Order status
Precision Micro Inc. will keep you informed of your order status via e-mail. All tracking information will be emailed to your Precision Micro Inc. ID once your order has shipped.

Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the Internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy
Precision Micro Inc. respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Precision Micro Inc. are updates to any recent orders and/or returns.

Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change orders
You may request a change to your order provided the order has not already been charged to your account. Please call 1-951-833-3319 during Precision Micro Inc.'s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 951-833-3319 during Precision Micro Inc.'s hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.


Resellers
Please contact us if you are interested in becoming one of our reseller.  We provide drop ship programs.  Call us for details.

Volume discounts
Discount volume is available.  Please call us to discuss your needs.

Product listings
Precision Micro Inc. strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Precision Micro Inc. shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Precision Micro Inc. are provided as resources to customers looking
for additional information and/or professional opinion. Precision Micro Inc. does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions
Precision Micro Inc. is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Precision Micro Inc. puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Precision Micro Inc. relies on the manufacturer to communicate these differences.
Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Precision Micro, Inc. will not be held responsible for product revision changes.

Precision Micro Inc. Purchase Agreement
By accepting delivery of any product delivered from Precision Micro Inc. ("Precision Micro Inc."), you ("Customer") agree to be bound by the terms and conditions listed below. You and Precision Micro Inc. agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Precision Micro Inc.. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Precision Micro Inc.


1. PRECISION MICRO INC. SATISFACTION GUARANTEE


Precision Micro Inc. offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value..

T o take advantage of Precision Micro Inc.'s satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below.
Any breach of Precision Micro Inc.'s Return Policy Procedure will result in the loss of Precision Micro Inc.'s refund/replacement guarantee.
Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
To return a product in compliance with Precision Micro Inc.'s satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMArequests must be filed online. Precision Micro Inc. will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Precision Micro Inc.. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to Precision Micro Inc.. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Precision Micro Inc.'s Return Procedure will be breached and Precision Micro, Inc. may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

Precision Micro Inc. will not refund to Customer the original shipping charges. In addition, Precision Micro Inc. will assess a 15% restocking fee against the Customer's account on all returns for refund.

2. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES PRECISION MICRO INC.'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. PRECISION MICRO INC. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. PRECISION MICRO INC. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT PRECISION MICRO INC. HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.


3. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon Precision Micro Inc. until it is accepted; Precision Micro Inc. must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Precision Micro Inc.. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.


Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the Precision Micro Inc. invoice.

Title; Risk of Loss
Precision Micro Inc. will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Precision Micro Inc. reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Precision Micro Inc. to sign appropriate documents on Customer's behalf to permit Precision Micro Inc. to protect its purchase money security interest. Title to software will remain with the licensor(s).
All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Precision Micro Inc. will advise Customer of estimated shipping dates, but Precision Micro Inc. will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.


Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Precision Micro Inc. and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Precision Micro Inc. and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Riverside County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Precision Micro Inc. that is more than one year after the date of the applicable invoice.


Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.


Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.


Entire Agreement
These terms and conditions, together with Precision Micro Inc.'s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Precision Micro Inc. and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Precision Micro Inc. and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.